Terms and Conditions – Sima Tours
Terms and Conditions

 

In order to confirm your tour arrangements and all reservations a minimum deposit of 50% of the total tour package price is required . The balance is to be paid no less than 60 days prior to the date of travel. Payments can be made by bank wire transfer, bank cheque, or credit card.

Please note that we are currently unable to offer online payment facilities. All credit card payments are processed manually.

Reservations made or requested less then 60 days from the intended date of travel will require full payment. Your credit card will not be charged until we are able to confirm your reservations. When your tour is confirmed we will send you a confirmation by email.

 

Cancellation Policy

Cancellation by Customer

All cancellation requests must be received in writing. The effective date of cancellation is the date that written notice is received by SIMA Tours by email or fax. The amount reimbursed, in case of cancellation, is based on the amount of notice given to SIMA Tours .

Cancellation Charges

  • Cancellations made more than 60 days prior to date of travel – € 200 charge
  • Cancellations made between 59 and 30 days prior to date of travel – 35% of total package price
  • Cancellations made between 29 and 1 day prior to departure – 75% of total package price
  • No refunds will be provided after the date of travel

Please note that Travel Insurance will not be reimbursed under any circumstances.

If you have questions, please e-mail us at: info@simatours.com

 

Cancellation by SIMA Tours

As a rule the Agency will not cancel your tour unless any exceptional circumstances such as flight cancellations, “force majeure”, civil and political unrest or war.

We will offer you an alternative tour package if we cancel one. If this is not acceptable to you, we will refund all payments. Note please that we are not responsible for any casual expenses you may have arisen.

 

Passport/Visa (free entrance for the European and U.S. citizens to Armenia)

A valid passport is required for international travel with an expiry date of at least 6 months after your return.

Please verify if you require a Visa for Armenia. All clients are responsible for obtaining their own Visa. To get familiar with the Visa (free entrance for the European citizens) regulations in effect for visiting Armenia please apply to the nearest Armenian embassy for detailed information. Visas are very easy to obtain – 2 days online!!

 

Complaints

If you have any complaint about your trip, you must make it known at the earliest opportunity to SIMA Tours local representative, who will normally be able to resolve the current issue. If you are not satisfied, you should notify us in writing and we will do our best to resolve the problem.

SIMA Tours is protecting your privacy.